Refund Policy
- Incorrect Orders: Refunds will only be issued if the order was prepared incorrectly due to an error on our part.
- Taste Preferences: We do not offer refunds or exchanges for dishes that are prepared correctly but do not meet personal taste preferences.
- Remakes: If a customer is unsatisfied, we will remake the dish once as a courtesy. Additional remakes are not permitted.
Order Modifications
- Any modifications or special requests should be clearly communicated when placing the order.
- Once the order has been prepared, we cannot make further changes without additional charges.
Dine-In and Take-Out Orders
- Dine-In: If there is an issue with your order, please notify our staff immediately so we can address it promptly.
- Take-Out: For take-out or delivery orders, please check your food before leaving or upon delivery. Any concerns must be reported within 30 minutes of receiving your order.
Spice Levels and Thai Standards
- Our dishes are prepared according to traditional Thai standards. Please communicate your spice level preference clearly when ordering.
Gift Card Policy
- Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
- Lost or stolen gift cards cannot be replaced.
- Gift cards do not expire and can be used for dine-in or takeout orders.
- Gift cards cannot be used to purchase additional gift cards.
Special Circumstances
- We reserve the right to handle unique situations at our discretion to ensure customer satisfaction.
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Information We Collect
Our website is for informational purposes only. However, we may collect limited data, such as:
- Contact Form Submissions: If you choose to contact us via a form, we may collect your name, email, and message.
- Website Analytics: We may use cookies and analytics tools to track website traffic and improve user experience.
Third-Party Services
For online orders, we use ToastTab. Any personal or payment information provided through ToastTab is subject to their Privacy Policy. We do not store or process any payment details.
How We Use Your Information
- To respond to inquiries submitted through our website.
- To analyze website traffic and improve our content.
- To communicate promotions or updates (if you subscribe to our emails).
Cookies & Tracking
We may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
Data Security
We take reasonable steps to protect any information collected but do not process sensitive personal data directly.
Your Rights
You may request to:
- Access or delete any personal information shared via our website.
- Unsubscribe from marketing emails if you have opted in.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Contact Us
If you have any questions, you can reach us at:
📍 820 Lomax Street, Jacksonville FL 32204
📞 (904) 256-4979
📧 [email protected]